Guide to Fixing Globe SIM No Signal and Roaming Issues 2026
Experiencing no signal or service interruptions on your Globe SIM can be a frustrating experience, especially when you rely on your phone for communication, online transactions, or staying connected with loved ones. Whether you’re using a prepaid or postpaid plan, multiple factors can cause this issue. Fortunately, there are simple troubleshooting steps that can help restore your connection quickly.
In this guide, we’ll walk you through the most common causes of the no signal issue with Globe SIMs, provide detailed solutions, and give you tips on fixing roaming problems when you travel abroad.
Why Does Globe SIM No Signal Happen?
Several factors can lead to your Globe SIM showing no signal or no service. It’s important to understand these causes to find the right solution quickly.
Common Causes of No Signal on Globe SIM
If you’re in a location with poor coverage, such as a rural area or a building with thick walls, your phone might not be able to connect to the Globe network.
A Globe SIM must be registered under the SIM Registration Act (RA 11934) to function correctly. Unregistered SIMs might lose service.
Incorrect network settings or Airplane mode being enabled could lead to no signal.
An old or damaged SIM card may not connect to the network, causing service disruptions.
Globe occasionally performs system maintenance, which might temporarily affect service in your area.
How to Fix Globe SIM No Signal
Quick Fixes
Restart Your Phone: This is the first step to refresh the network connection.
Check Your SIM: Remove the SIM card for about 30 seconds, clean it, and reinsert it.
Disable Airplane Mode: Ensure Airplane mode is turned off.
Set Network to LTE/3G/2G (Auto): In your phone settings, go to Mobile Networks and set the Network Mode to LTE/3G/2G Auto.
Advanced Solutions
Manually Select Network: In cases where your phone isn’t automatically connecting to the network, you can manually select Globe’s network in your phone’s settings:
For Android: Go to Settings > Mobile Network > Network Operators, and manually select Globe.
For iOS: Go to Settings > Cellular > Network Selection, and turn off Automatic to select Globe manually.
Test SIM in Another Device: If your SIM still doesn’t connect, try inserting it into another phone. If the issue persists, your SIM might need replacement.
SIM Registration Issues
The SIM Registration Act requires all Globe SIM cards to be registered to work correctly. If you haven’t registered your SIM, it might show no signal. Here’s how to ensure your SIM is registered:
Register via GlobeOne App: Use the GlobeOne app or visit Globe’s website for registration.
Unregistered SIM: If your SIM isn’t registered, it might be permanently disconnected. You can solve this by completing the registration.
Dealing with Roaming Issues Abroad
While traveling abroad, Globe users may encounter issues with roaming services. Here are some troubleshooting steps to fix roaming problems and ensure you stay connected when abroad:
Why Is My Globe SIM Not Getting Roaming Signal?
Globe SIM should automatically connect to a local partner network when you travel. However, you might experience roaming issues, especially if:
How to Fix Roaming Problems
Activate Roaming: Make sure you activate roaming before you travel. You can do this via the GlobeOne app or by texting ROAM ON to 333 for prepaid users or using the GlobeOne app for postpaid customers.
Manually Select Roaming Network: If automatic connection fails, manually select a local roaming network (e.g., Telstra, Optus) from the available networks in Settings > Mobile Networks.
Check Data Roaming Settings: Ensure data roaming is enabled in your network settings.
Register for Roaming Promo: You may need to register for a data roaming promo (e.g., Roam Surf 399) via the GlobeOne app or GCash before you can send or receive SMS and make calls.
How to Fix “No Signal” on Globe SIM Abroad
If you’re abroad and your Globe SIM has no signal, follow these steps to reconnect:
Ensure roaming is active by using the GlobeOne app.
Update your APN settings to internet.globe.com.ph for data roaming.
Go to Settings > Network Operators and choose a partner network (e.g., Telstra in Australia).
SIM Card Issues: Old or Damaged SIM
If your SIM card is old or damaged, it may fail to connect to the Globe network, leading to no signal. Here’s what to do:
How to Fix Internet APN Issues
If you’re unable to connect to mobile data, the issue might lie in your APN settings. Here’s how to update it:
Troubleshooting Roaming Issues
Here are a few solutions for troubleshooting common roaming issues:
Restarting your phone often fixes many roaming issues.
Ensure your roaming service is activated.
If your phone isn’t connecting, go to Mobile Networks > Network Operators, and manually select a roaming network.
How to Stay Connected While Traveling
To ensure seamless connectivity while traveling, always:
FAQs
Final Words
Experiencing no signal or roaming problems with your Globe SIM can be inconvenient, but it’s usually fixable with a few troubleshooting steps. Whether you’re in the Philippines or abroad, ensuring that your SIM registration is up to date, your device settings are correct, and you’ve activated roaming services will help you stay connected without hassle. For those who continue to face difficulties, don’t hesitate to visit a Globe store or contact customer support for further assistance.
