FAQs Globe Sim Registration 2026
General SIM Registration
SIM registration is the process required by the Philippine government where mobile phone users must register their SIM cards with their telecom providers to enhance security and reduce criminal activity. This was mandated by the SIM Registration Act, which requires users to provide valid identification details.
All mobile phone users in the Philippines, whether for personal or business purposes, must register their SIM cards. This includes both local and foreign nationals who purchase a new SIM card.
The registration requirement applies to all types of SIM cards used for mobile phones, broadband modems, and eSIMs. All telecom services, whether prepaid, postpaid, or business-related, are included under the registration mandate.
No, a SIM card cannot be activated for use unless it is registered with the telecom provider. Failure to register the SIM card results in its deactivation.
Yes, even if a SIM card has been used before the enactment of the SIM Registration Act, it still needs to be registered. Users must register their existing SIMs within the specified period to avoid deactivation.
If registration is not completed within the prescribed period, the SIM card will be deactivated, rendering it unusable for calls, texts, and data services. Users will need to complete the registration to reactivate the SIM.
Unregistered SIM cards will be deactivated, and users will not be able to use their mobile services. There are no financial penalties specified under the law, but deactivation causes significant inconvenience.
Yes, SIM registration is completely free of charge. There are no fees for registering a SIM card with any telecom provider in the Philippines.
Yes, once your SIM is registered, it can be used for linking or verifying social media accounts and online services that require phone number verification.
Personal SIM Registration
You must register your SIM card within a prescribed period (usually 30 days) after purchase to avoid its deactivation. Telecom providers will notify you of the exact registration deadline.
During SIM registration, you will need to provide basic personal information such as your full name, address, date of birth, gender, and a valid government-issued ID (e.g., passport, driver’s license).
Acceptable identification cards include government-issued IDs like a passport, driver’s license, postal ID, Voter’s ID, and others. These must be valid and contain your full name, photo, and signature.
An OTP may not be received if there are issues with the network, the number entered during registration is incorrect, or if the telecom provider’s server is experiencing downtime. Ensure that all details entered are accurate, and check your network connection.
Yes, you can register multiple SIM cards under your name. However, each SIM must be registered separately to ensure compliance with the registration process.
If your SIM is in a modem or data device, you can temporarily insert it into a mobile phone to receive the OTP for registration. Alternatively, some telecom providers may offer registration options via their online platforms.
If the registration link isn’t working, it could be due to server issues or connectivity problems. Try accessing the link at a later time or use an alternative registration method like the telecom provider’s mobile app.
Yes, after completing the registration process, you will receive a confirmation message or reference code. Keep this code for your records in case you need to track your registration status.
SIM registration typically takes only a few minutes if all the required information and documents are provided. However, it may take longer depending on the telecom provider’s processing times.
Yes, you can update your registration details by contacting your telecom provider or using their online services. It’s essential to keep your registration information up to date to prevent service interruptions.
Foreign Nationals and Travelers
Yes, foreign nationals can register a SIM card in the Philippines by providing a valid passport or other government-issued IDs. The registration process for foreigners follows the same steps as for locals.
Tourists must present a valid passport and provide their contact information during the registration process. Some telecom providers may require additional documents, such as a visa or travel itinerary.
Yes, a foreign national’s SIM is typically valid for the duration of their stay in the Philippines. However, some telecom providers may have specific conditions based on the length of the tourist’s visa.
No, foreigners who purchase a SIM card for use outside the Philippines do not need to register the SIM before leaving the country. Registration is only necessary when they are in the Philippines.
Minors and Special Conditions
If the SIM card owner is a minor, registration can be done by a guardian or authorized representative. Legal documents may be required to verify the guardian’s relationship with the minor.
If the parents of a minor SIM owner have passed away, the minor’s legal guardian or authorized representative may complete the registration process, provided they present the necessary documentation.
Yes, parental or guardian consent is typically required for minors under the age of 18 to register a SIM card. The guardian must submit the appropriate proof of guardianship.
Business SIM Registration
A business SIM is registered under the company’s name, and an authorized representative is designated to manage the registration process and account details. Additional documents, such as business registration certificates, may be required.
After purchasing a postpaid business SIM, the company will automatically be added to the telecom provider’s database. Registration details are then provided, and the business will complete the process via the provider’s instructions.
An authorized representative, such as a company executive or HR personnel, can register a business SIM. The representative must provide proof of authorization to handle company accounts.
Yes, an authorized representative can manage all business SIM registration details, including billing, top-ups, and account updates.
Billing, top-ups, and administrative access can be requested through the telecom provider’s customer service or online portal. The authorized representative can handle these requests on behalf of the business.
If an employee who registered a business SIM leaves the company, the SIM card can be transferred to another authorized representative, or the account can be updated to reflect the new contact person.
Ownership and Transfer
Yes, SIM ownership can be transferred to another individual, but the process requires authorization from the original SIM owner, and certain documents may need to be submitted to verify the transfer.
The SIM account can be transferred by contacting the telecom provider and providing the necessary documentation, such as proof of resignation or role change. The new authorized person will need to complete the registration process.
Troubleshooting & Support
If your SIM is registered but still not working, check for network issues or service interruptions. You can also contact customer support to ensure the registration was properly completed.
To check if your SIM is successfully registered, visit the provider’s registration page or use their mobile app to confirm your registration status. You may also receive a confirmation SMS or email.
If the SIM is marked as registered but you have not completed the registration, contact your telecom provider immediately to resolve any discrepancies and ensure proper registration.
Yes, telecom providers offer support for any errors during SIM registration. You can contact their customer service team or use their online support channels to resolve registration issues.
