GlobeOne App Keeps Crashing During SIM Registration

Trying to register your Globe SIM through the GlobeOne app and finding that the app keeps crashing can be incredibly frustrating. Whether you’re trying to complete the SIM registration or simply access your account, a crashing app can delay the process and cause unnecessary stress. But don’t worry — this guide will walk you through the possible causes of the issue, provide step-by-step troubleshooting steps, and offer alternative ways to complete your SIM registration if the GlobeOne app won’t cooperate.

Let’s break it down so you can get back on track with your Globe SIM registration in no time.

GlobeOne App Keeps Crashing During SIM Registration

Why Does the GlobeOne App Keep Crashing?

Before diving into how to fix the issue, it’s important to understand why the GlobeOne app might be crashing during SIM registration. Here are some of the most common causes:

1

App Bugs or Glitches
Like any other app, the GlobeOne app is updated regularly to improve features and fix bugs. However, sometimes these updates may introduce new bugs that cause crashes or issues with the registration process.

2

Weak or Unstable Internet Connection
SIM registration requires continuous internet access to upload your ID photo, selfie, and personal details. If your Wi-Fi or mobile data connection is unstable or intermittent, the app may fail to load certain pages or crash entirely.

3

Low Device Resources
Running out of storage space or having limited memory (RAM) on your phone can cause apps to freeze or crash. GlobeOne, like other apps, needs sufficient resources to function properly.

4

Outdated App or Operating System
If your GlobeOne app or your phone’s operating system is outdated, it may not be compatible with the latest SIM registration features, causing crashes.
ID Photo or Selfie Upload Issues
When registering, Globe requires you to upload clear images of your valid ID and a selfie. If these images are too large, blurry, or in the wrong format, the app might crash while trying to upload them.

Quick Fixes to Try (Step by Step)

If the GlobeOne app keeps crashing during SIM registration, here’s a step-by-step troubleshooting guide to help you resolve the issue:

Force‑Close the GlobeOne App

Sometimes, force-closing the app can resolve temporary glitches.

For Android:

  • Open Settings on your phone.
  • Go to Apps and select GlobeOne.
  • Tap Force Stop.
  • Reopen the app and try the registration process again.

For iPhone:

  • Swipe up from the bottom of the screen (or double-click the home button on older devices).
  • Find the GlobeOne app in the app switcher.
  • Swipe up to close the app.
  • Reopen the app and proceed with registration.

Update the GlobeOne App

An outdated version of the app might be causing the issue. Make sure your app is up to date with the latest bug fixes.

  • Go to your device’s App Store (iOS) or Google Play Store (Android).
  • Search for GlobeOne.
  • Tap Update (if available).
  • After updating, relaunch the app and try again.

Restart Your Phone

A quick restart can help clear any background processes that might be causing the app to crash.

  • Turn off your phone completely.
  • Wait for 10-15 seconds.
  • Turn your phone back on and open the GlobeOne app to try the registration again.

Check Your Internet Connection

SIM registration requires a stable internet connection. If your connection is unstable, the app may crash when trying to upload your documents.

  • Use mobile data (3G, 4G, or 5G) if your Wi-Fi connection is slow or dropping.
  • Switch to a stable Wi-Fi network if mobile data is weak.
  • Test your internet speed to ensure a smooth connection.

Clear App Cache and Data (Android Only)

If your app has stored corrupted cache files, it could cause the app to crash. Clearing the cache and app data often fixes these issues.

  • Go to Settings on your phone.
  • Open Apps and select GlobeOne.
  • Tap Storage.
  • Tap Clear Cache and Clear Data.
  • Reopen the app and proceed with registration.

Note: Clearing app data will reset the app settings and log you out, but it won’t affect your promo balances or account information.

Update Your Phone’s Operating System

An outdated operating system (OS) can cause compatibility issues with newer app features.

  • For Android: Go to Settings → System → Software Update.
  • For iPhone: Go to Settings → General → Software Update.

After updating, restart your phone and try the registration process again.

Resize or Reformat Your Photos Before Uploading

If the app crashes when uploading your ID photo or selfie, it may be due to:

  • Large image files
  • Incorrect file formats (e.g., unsupported image types)

To avoid this, make sure:

  • The photos are in JPG or PNG format.
  • The file size is under the maximum limit (usually 4MB).
  • The images are clear and legible.

You can use an image compressor or editor to resize large files. You can also read: Globe Rejecting My Driving Licence for SIM Registration

Alternative Ways to Complete SIM Registration

If the GlobeOne app still keeps crashing after trying the troubleshooting steps, don’t worry! You still have alternative methods to complete your SIM registration:

1

Use the Globe SIM Registration Website
If the app fails, you can try registering via the official Globe SIM registration website:
🔗 Visit: Globe SIM Registration
Follow the steps to upload your ID photo and selfie through the website.

2

Register via Globe Kiosk or Store
You can also visit a Globe store or kiosk and have a staff member assist you with the SIM registration process. This is especially useful if you’re facing technical difficulties or need in‑person assistance.

3

Try Registration on Another Device
If your phone keeps causing crashes, borrow a friend’s phone, tablet, or use a computer browser to complete the registration process.
Sign in with your Globe mobile number.
Upload the necessary documents (ID and selfie).
Complete the form and submit your registration.

What to Do If You Still See Errors

If you continue to see specific error messages or face repeated crashes, follow these steps:

Take Screenshots of the Error

  • Capture screenshots of any error messages or crash screens.
  • This will be useful when contacting Globe customer support for help.

Contact Globe Customer Support

If the app keeps crashing and none of the solutions work, you can always reach out to Globe customer support for more assistance. They can help guide you through the registration process or provide further troubleshooting.

You can contact Globe through:

  • Customer service hotline
  • GlobeOne app supports chat
  • Globe store visits
  • Social media support (Facebook/Twitter)

Be sure to provide the phone model, app version, and error screenshots if available.

Important Notes About Globe SIM Registration

1

Registration Is Mandatory
SIM registration is mandatory for all Globe SIM cards under Philippine law. If you fail to register your SIM, it will eventually be deactivated, and you will lose access to mobile services.

2

Registration Links to Your Identity
Your SIM registration is tied to your official ID, mobile number, and personal details. Make sure that all information is accurate during the registration process to avoid errors.

FAQs

Yes, you can: Large image files (reduce file size).

Poor image quality (ensure readability).

Connection issues during upload. Try resizing the image and ensuring a stable internet connection.

Use the Globe SIM registration website for an alternative method.

Visit a Globe store for in‑person assistance.

Yes, you can try the website or Globe store for registration assistance.

After completing registration, you’ll receive a confirmation message or email. You can also check the status via the GlobeOne app or Globe’s website.

Yes, you can register and manage multiple Globe SIMs through your GlobeOne account.

No, your rewards points and promos are linked to your Globe account and mobile number. However, if your SIM was deactivated due to non‑registration, you may lose the promo balances tied to the SIM.

You will lose access to calls, texts, and data services. If this happens, contact Globe support to see if reactivation is possible.

Try reinstalling the GlobeOne app, clearing cache and data, or using the website. If the issue persists, it could be an issue with your phone’s resources or software.

Final Words


In conclusion, Globe SIM registration is essential for security, but technical issues with the GlobeOne app can be frustrating. Luckily, most problems can be solved with simple troubleshooting steps like restarting the app, checking your internet, or updating the app and your phone’s operating system.
If you continue facing issues, there are alternative ways to complete your registration, such as using the official website or visiting a Globe store for help.
Don’t delay your SIM registration!
If you’ve encountered problems with the app, make sure to follow the troubleshooting steps or seek help from Globe support to get everything up and running.

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