Simple Solutions for Globe SIM Registration Error Messages

SIM card registration is mandatory for all Globe, TM, and Globe At Home users in the Philippines, as required by the Philippine SIM Registration Act (Republic Act No. 11934). This process ensures security, prevents fraud, and ensures that mobile communication services continue uninterrupted. However, during the registration process, many users encounter errors and registration issues. These error messages can be frustrating, but they are often easy to fix.

In this guide, we will cover the most common error messages encountered during Globe SIM registration and provide simple solutions to resolve them. We’ll also answer some frequently asked questions and give tips to make the registration process smoother.

Simple Solutions for Globe SIM Registration Error Messages

Common Globe SIM Registration Error Messages

Here are some of the most common error messages Globe users face during SIM registration:

  • “Invalid or Incorrect Details”
  • “Failed to Upload ID”
  • “Selfie Photo Could Not Be Verified”
  • “SIM Number Already Registered”
  • “Registration Incomplete”
  • “Technical Issue / Server Error”

Let’s break down each of these error messages and provide simple fixes to help you complete your SIM registration successfully.

“Invalid or Incorrect Details.”

Cause: This error typically occurs when the details you entered, such as your name, birthdate, or address, don’t match the information on your government-issued ID. Even minor spelling mistakes or extra spaces can cause this issue.

How to Fix:

  • Double-check your details: Ensure that the name, birthdate, and other information you entered exactly match the information on your valid ID. Pay close attention to the spelling and spacing of your name, middle initials, and other details.
  • Retype the information: If you notice a mistake, correct it and try submitting the registration again.
  • Ensure consistency with your ID: For example, if your name on your ID includes a middle initial (e.g., “John D. Doe”), make sure you include the middle initial during registration.

“Failed to Upload ID”

Cause: This error occurs when Globe cannot read or accept your ID photo. The issue could be due to poor photo quality, incorrect file format, or file size limitations.

How to Fix:

  • Check the photo quality: Make sure your ID photo is clear and high quality. Avoid using blurry or dark images.
  • Use the right file format: The Globe registration system usually accepts JPEG, JPG, and PNG file formats. Ensure your file is in one of these formats.
  • Reduce the file size: If the file size exceeds the limit, you can resize the image or use a photo compression tool to reduce the file size without losing quality.
  • Retake the photo: Ensure your ID is clearly visible, and there are no cut-off edges or obstructions. Try taking the photo in good lighting for better visibility.

“Selfie Photo Could Not Be Verified”

Cause: This error message appears when the selfie you uploaded for verification doesn’t meet the Globe system’s facial recognition standards. This can happen if your face is unclear or if the photo has obstructions.

How to Fix:

  • Ensure proper lighting: Take the selfie in good lighting so that your face is clearly visible. Avoid dark or poorly lit environments.
  • Avoid obstructions: Remove any hats, glasses, sunglasses, or facial masks that may block or obscure your face.
  • Align your face properly: Ensure that your face is positioned directly facing the camera with no shadows blocking your features.
  • Retake the selfie: If the system still can’t verify your selfie, take a new photo in a well-lit area with better positioning.

“SIM Number Already Registered.”

Cause: This error occurs when the SIM number you are trying to register is already registered in the system, either because you’ve already tried to register it earlier, or the system is pulling up old registration data.

How to Fix:

  • Verify your registration status: Check your SIM registration status on the Globe website or via SMS to see if it’s already registered.
  • Wait a few hours: If your SIM was previously registered, it may take some time for the system to fully update and reflect the registration. Wait for a few hours and try again.
  • Contact Globe customer support: If you’re sure the SIM isn’t registered, but you’re still receiving this error, reach out to Globe customer service at 211 or via Facebook Messenger for assistance.

“Registration Incomplete”

Cause: This error appears when your SIM registration process is incomplete, usually because one or more required fields have been skipped or left blank.

How to Fix:

1

Check for missing fields: Go through the registration process and ensure that all required fields (like name, address, ID, and selfie) are filled out completely.

2

Check your internet connection: Sometimes, poor internet connectivity may cause incomplete submissions. Make sure you have a stable Wi-Fi or mobile data connection while registering.

3

Try the process again: If necessary, refresh the registration page or restart the GlobeOne app and try submitting the details again.

“Technical Issue / Server Error”

Cause: This error is typically due to server problems or technical glitches on the Globe registration portal or app.

How to Fix:

1

Wait and try again: This issue often happens due to high server traffic or ongoing maintenance. Wait for some time and try the registration process again later.

2

Use a different browser or device: If you’re accessing the portal through a browser, try switching to a different browser like Chrome or Firefox, or use the GlobeOne app instead.

3

Clear your cache: Clear your browser cache or use incognito mode to prevent issues with outdated files in your browser.

4

Contact Globe support: If the issue persists for an extended period, contact Globe customer service for assistance.

Additional Tips to Avoid Registration Errors

To avoid common registration errors, here are some proactive steps to ensure a smooth process:

1

Double-check your details: Ensure that the name, address, and birthdate you enter during registration match exactly what’s on your ID.

2

Use a stable internet connection: A strong connection is essential to avoid server timeouts or interruptions during the registration process.

3

Use the GlobeOne app: The GlobeOne app is optimized for easy registration and can often provide a smoother experience than the website.

4

Avoid multiple submissions: If your registration is unsuccessful, wait for a bit before retrying to avoid multiple submissions that can lead to errors or account lockout.
Register early: Register your SIM well before the deadline to avoid traffic during peak times and ensure your SIM is registered without issues.

Globe SIM Registration Deadline

As per the Philippine SIM Registration Act, all SIM cards must be registered by the official deadline. If you don’t complete the registration before the deadline, your SIM may be deactivated, and you’ll lose access to your mobile services. Make sure to register your SIM early to avoid last-minute issues. You can also read: Track Your Globe SIM Registration Status Without the App

FAQs

The SIM registration process should only take a few minutes. However, depending on the quality of your ID photo, selfie, or network connection, it may take longer. If you encounter issues, you may need to retry the registration or contact customer service.

If your ID photo is not accepted, ensure that it’s clear, well-lit, and unobstructed. Use a valid government-issued ID with your photo and personal details clearly visible. Try retaking the photo with better lighting or uploading a different ID.

If you don’t register your SIM, it will be deactivated after the deadline, and you won’t be able to use mobile data, calls, or texts. Registration is necessary to comply with the law and ensure continued access to mobile services.

Yes, you can register multiple Globe SIMs under the same name. However, each SIM must be registered individually. The system allows you to link multiple SIMs to your GlobeOne account, but each number needs to go through the registration process separately.

Make sure your selfie is clear, well-lit, and that your face is fully visible without shadows. Avoid wearing sunglasses or hats, and make sure the background isn’t too cluttered. Retake the selfie in a brighter location if needed.

If you encounter any error messages, follow the troubleshooting steps outlined in this guide. If the issue persists, contact Globe customer support for personalized help.

Final Words


Globe SIM registration is crucial to ensure uninterrupted services and comply with the Philippine SIM Registration Act. While registration errors are common, most issues are easily resolved with the simple fixes outlined in this guide.
To avoid errors:
Check your details for accuracy.
Ensure your ID and selfie are clear and legible.
Use a stable internet connection during the registration process.
If problems persist, don’thesitate to reach out to Globe customer support for assistance. Register your Globe SIM early and enjoy seamless mobile services for years to come.

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