Troubleshooting Globe SIM Registration Photo Upload Failures
SIM card registration is now mandatory in the Philippines for Globe, TM, and Globe At Home users under the Philippine SIM Registration Act (Republic Act No. 11934). This law aims to protect users from fraud, ensure secure communication, and help authorities track criminal activities. As part of this process, users are required to submit a valid ID and a selfie for verification during registration.
While the process is designed to be simple, many people face issues when uploading their photos. If you’re struggling to get your ID photo or selfie uploaded successfully, don’t worry! In this guide, I’ll walk you through the most common reasons behind these failures and provide easy-to-follow steps to fix them.
Why Your Photo Upload Keeps Failing
Let’s break down some of the most common reasons your photo upload may be failing:
Photo or ID File Size is Too Large
This is one of the most common reasons for photo upload failure. Globe often accepts only images up to 2 MB in size. If your photo is larger, it will cause an error when uploading.
Photo Format is Not Supported
Globe’s SIM registration system accepts only JPG, JPEG, and PNG file formats. If your photo is in another format, such as PDF or BMP, it won’t upload successfully.
The Photo is Blurry, Dark, or Poorly Cropped
The quality of your photo matters a lot. If your selfie or ID photo is too blurry or too dark, the system might not be able to verify it. Similarly, if the crop isn’t aligned or the ID is cut off, it will fail.
Internet Connection Issues
A slow or interrupted internet connection during the upload process can cause your photo to fail. The upload might stop midway, or the system may not register your submission.
Sometimes, the problem lies with the Globe registration portal itself. It may experience downtime or glitches, especially during peak registration periods.
Step-by-Step Fixes That Actually Work
Now, let’s go over the solutions to fix these problems so you can successfully upload your photo and complete the registration.
Resize or Compress Your Photo
One of the easiest solutions is resizing or compressing your photo. Here’s how you can do that:
Tip: Always ensure the photo is well-lit and the ID text is readable. The clearer the photo, the easier it is for the system to verify your identity.
Use the Right Photo Order
If the upload isn’t working, try changing the order of your photos. Some users have found that uploading the selfie first and then the ID photo works better. Make sure to click next immediately after the upload to move the registration forward.
This can sometimes resolve issues where the upload button isn’t responding or the system isn’t progressing.
Check Your Internet Connection
Before you try uploading again, ensure you have a stable internet connection:
If possible, avoid using public Wi-Fi or low-speed connections for uploading your photo to prevent delays.
Try a Different Browser or Device
Sometimes, the problem lies with the browser or device you are using. If you can’t upload your photo:
If you’re still facing issues, try using the GlobeOne app, which some users find works better for photo uploads. You can also read: SIM Registration Impact Your Globe Promos or Loyalty Points
Avoid Filters or Fancy Edits
Globe’s verification system requires that your selfie be clear, natural, and without filters. Avoid applying heavy filters or effects that obscure your face or the text on your ID. A well-lit, natural photo is the easiest for the system to verify.
Make sure that:
Use the GlobeOne App Instead
If the Globe SIM registration website is giving you problems, try registering through the GlobeOne app. The app sometimes provides a smoother user experience, especially when uploading photos.
If you don’t have the app yet, it’s available for download in both the Google Play Store and the Apple App Store.
Quick Extra Tips
Restart and repeat: Close the browser or app, restart your phone, and try again. Sometimes the system needs a fresh start.
Try off-peak times: The registration system may be overloaded during busy hours. Try completing your registration early in the morning or late at night when traffic is lower.
Make sure your SIM is active: Ensure your Globe SIM card is inserted and active in your phone. If the SIM is inactive, it might not allow the registration process to go through.
When to Ask for Help
If none of these steps work, you can always seek help from Globe customer support. Here’s how:
Globe’s support team can check if your registration is partially complete and help you finalize the process.
FAQs
Final Words
SIM card registration is an essential part of keeping your mobile experience safe and uninterrupted. With the right photo and some patience, you’ll be able to complete the process and avoid any deactivation issues. Follow these tips to ensure a smooth registration experience, and don’t hesitate to reach out for support if you encounter problems.
Make sure to register your Globe SIM as soon as possible to ensure continuous access to all services, from calls to mobile banking like GCash. By completing your registration, you’re also helping keep the mobile network safe and secure for everyone.
